PLEK Support Center

Welcome to PLEK Support! We’re here to help you succeed as an independent artist on our platform.

Contact Information

Email Support: contact@plek.world

Response Time: 24-48 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST

Quick Start Guide

Getting Started as an Artist

1. Download the PLEK app from the App Store

1. Create your account with accurate information

1. Complete artist verification by uploading required documents

1. Upload your music with proper metadata and artwork

1. Set up your financial profile for payments and card services

First Steps for Success

- Complete your artist profile with bio and photos

- Upload high-quality music with proper metadata

- Connect with other artists in your genre

- Participate in music battles to gain exposure

- Monitor your fan analytics for insights

Frequently Asked Questions

Account & Verification

Q: How long does artist verification take?

A: Artist verification typically takes 2-3 business days. We’ll email you once approved or if additional documentation is needed.

Q: What documents do I need for verification?

A: Government-issued photo ID, proof of music ownership, and tax information for payments.

Q: Can I change my artist name after verification?

A: Yes, contact support with legal documentation of your name change.

Music Upload & Distribution

Q: What audio formats do you accept?

A: We accept WAV, FLAC, and high-quality MP3 files (320kbps minimum recommended).

Q: How long does music distribution take?

A: Your music appears on PLEK immediately. External platform distribution takes 3-7 days.

Q: Can I upload covers or remixes?

A: Only if you have proper licensing and rights clearance. Unauthorized covers may be removed.

Q: What happens to my music if I leave PLEK?

A: You can request removal from all platforms. Downloads you’ve already sold remain with customers.

Fan Analytics & Revenue

Q: How do you track fan locations?

A: We use anonymized data from streaming, purchases, and battle participation to map your fanbase.

Q: When do I get paid?

A: Payments are processed weekly for balances over $10. Smaller amounts accumulate until the threshold is met.

Q: What’s the revenue split?

A: You keep 96% of net revenue after our 4% platform fee. No upfront costs or monthly fees.

Q: How does battle discovery attribution work?

A: If someone buys your music within 7 days of hearing it in a battle, the battle creator earns discovery points.

Data Ownership & Export

Q: Do I own my data on PLEK?

A: YES. You own 100% of your music, content, and data. PLEK claims no ownership rights to your creative works or analytics data.

Q: Can I export my data?

A: Absolutely. You can export ALL your data at any time, including music files, fan analytics, revenue data, and account information in standard formats.

Q: What happens to my data if PLEK is sold or merges?

A: Your data ownership rights are non-transferable and remain with you. We guarantee 90 days notice and full data export capability during any business transition.

Q: Can PLEK use my music to train AI?

A: No. We will never use your content for AI training or machine learning without your explicit written consent.

Financial Services & Cards

Q: How do I get a PLEK debit card?

A: Complete artist verification and request a card through your dashboard. Virtual cards are instant; physical cards take 7-10 business days.

Q: Are there fees for the debit card?

A: No monthly fees. Physical card shipping costs $5. Standard ATM and international transaction fees may apply.

Q: What if my card is lost or stolen?

A: Immediately freeze your card through the app and contact support for a replacement.

Q: How do spending limits work?

A: Your card spending limit matches your PLEK account balance. You can set additional daily/monthly limits for security.

Music Battles

Q: How do music battles work?

A: Artists create battles with 5 or 10 songs. Community members vote on matchups. Winners are determined by vote count.

Q: Can I battle with any music?

A: Only music you own or have proper rights to use. Copyright violations result in account penalties.

Q: How are battle points calculated?

A: Points awarded for battle wins, creating popular battles, and generating music discoveries through battles.

Q: Can I challenge specific artists?

A: Yes, you can send direct challenges or create open battles for anyone to join.

Technical Issues

Q: The app won’t load my music library

A: Ensure you’ve granted music library permissions in your device settings. Try logging out and back in.

Q: I’m having trouble with payments

A: Check that your payment information is current and your account is in good standing. Contact support for payment-specific issues.

Q: My fan analytics aren’t updating

A: Analytics update every 24 hours. If data appears incorrect after 48 hours, contact support.

Troubleshooting Common Issues

Upload Problems

- File too large: Compress audio or split into multiple tracks

- Invalid format: Convert to WAV, FLAC, or high-quality MP3

- Metadata missing: Ensure all required fields are filled

Payment Issues

- Payment delayed: Check for verification requirements or minimum balance thresholds

- Card declined: Verify sufficient balance and check for spending limits

- Missing revenue: Allow 24-48 hours for transactions to process

App Performance

- Slow loading: Check internet connection and try restarting the app

- Crashes: Update to the latest app version and restart your device

- Features not working: Clear app cache or reinstall if necessary

Artist Resources

Best Practices

- Upload Schedule: Consistent releases keep fans engaged

- Battle Strategy: Participate regularly to increase visibility

- Fan Engagement: Use analytics to plan tours and target marketing

- Collaboration: Connect with artists who share your fanbase

Educational Content

- Artist webinars and tutorials

- Industry news and trends

- Marketing and promotion guides

- Financial management resources

Report Issues

Content Violations

Report inappropriate content, copyright infringement, or community guideline violations through the app’s report feature or email support.

Technical Bugs

Help us improve PLEK by reporting bugs with:

- Device type and operating system

- App version number

- Steps to reproduce the issue

- Screenshots if applicable

Account Security

Immediately report:

- Unauthorized access to your account

- Suspicious financial transactions

- Potential fraud or identity theft

Feature Requests

We value your feedback! Submit feature requests and suggestions to contact@plek.world. Include:

- Detailed description of the requested feature

- How it would benefit artists

- Any relevant examples or mockups

Community Guidelines

PLEK is built on principles of artist ownership, community collaboration, and transparency. We expect all users to:

- Respect intellectual property rights

- Engage authentically without manipulation

- Support fellow artists and creators

- Maintain a positive, professional environment

Legal and Compliance

For legal questions regarding:

- Terms of Service: Review our full Terms and Conditions

- Privacy Concerns: See our Privacy Policy

- Copyright Issues: Follow our DMCA procedures

- Financial Regulations: Contact support for compliance questions

Success Stories

Learn from artists who’ve built successful careers on PLEK:

- Case studies and artist spotlights

- Revenue growth strategies

- Fan engagement techniques

- Collaboration success stories

Platform Updates

Stay informed about new features and improvements:

- In-app notifications for major updates

- Email newsletters with platform news

- Social media announcements

- Community forums for discussions

Need immediate assistance? Email contact@plek.world with your question and account information. Our support team is committed to helping you succeed on the PLEK platform.

Join our community of independent artists who are transforming the music industry through artist ownership and fair revenue sharing.